The Trap

So you got that great manager job. Now, you wonder after another 80-hour work, how is this normal? There were always going to be busy times of year, but it feels like this job is constant fire-fighting; put one out, move on the next, repeat. Is there a better way? Managers in companies of all […]


Financial Products – Cx Design in Action

Canadian Mutual Fund Market - In Brief The Canadian mutual fund market is mature, with over $1.43 trillion in assets under management. It has been one of the fastest growing product categories since the late 1980’s, and today are primarily sold through six large banks (representing >60% of all sales). With over 50 million accounts …