Customer Experience Design – Leadership Development
Accelerate growth by improving the reliability of your customer experience. Then learn to apply rigour to customer experience innovation.
Sell and Market More Effectively to North American Markets
Close more often and more quickly. Learn how approach, add value and communicate your value proposition, whether your customer is American, British, or Canadian.
Skill Development for Customer Success Teams
Ensure that your teams quickly build an understanding of your customers’ decision making structures and communication preferences, so that projects are delivered on time, and on budget.
If communication must be strong to succeed for your business to succeed, your teams need their managers to also be great communicators. Build and grow the strength of those teams by training managers in coaching, team leadership, crucial conversations, and performance management.
It is impossible to judge communication skills from a resume, and hard to properly assess those skills during an interview. Ensure that your hiring talent that best fits your team by designing an approach to evaluate the interviewers and the candidates.